Shipping & Returns - Policy & Instructions

last updated 01/28/20


 

Shipped Orders

❤️    You will receive an email confirmation once your order has been successfully placed. It will include your order number and shipping method.

❤️   Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

❤️   If we have the items in stock we will process your order, if not we will refund you the money.

❤️   Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information, if applicable. 

❤️   We currently ship from our warehouse in New York. We offer shipping in the U.S. 

❤️   We offer free shipping on orders over $150 USD. For all other orders, the shipping cost is $8.99 USD.

❤️   Standard Shipping is 3 to 5 Business days. Please note that order processing may take up to 2 business days after the order is placed. 

❤️   We are not responsible for any lost or stolen items after the carrier confirmed the delivery. 

 

Returns on Shipped Orders

❤️   Returns must be received back within 7 days from delivery date as defined by the date that the carrier delivers the merchandise. After 7 days it will not be eligible for refund and will be donated to a charity of our discretion.

❤️   Items ordered from our website can only be returned by mail.  

❤️   The customer is responsible to pay for return shipping.

❤️   Exchanges can be made in the store for same season items only. Returns in store will not be accepted.

❤️   To return an item, please click  here  and follow the instructions provided. Or you can visit our Returns Page on our website. Otherwise your order will not be eligible for a refund.

❤️   If merchandise qualified for free shipping and after return the total is below $150, $8.99 shipping fee will be deducted from refund. 

❤️   Returned items must be unworn, unwashed, and have all tags attached.

❤️   There is no returns on items in damaged or used condition.

❤️   Sale items are FINAL SALE - no refunds or exchanges. 

❤️   Returns or exchanges can be made with receipt only. 

❤️   A refund will be issued within 7 days that we have received your returned items.

❤️   Your refund will be credited to the original form of payment used for the original transaction. Refund may take up to 10 business day for your bank to complete.

❤️ Any item/s returned to us that do not meet all terms stated above will not be refunded and will be donated to a charity of our discretion. 

 

 

Store-pickup Orders

❤️   You will get an email letting you know that your order is ready for pickup.

❤️   Orders must be picked up within 7 day of the email confirmation.

❤️   Any order not picked up after 2 weeks will be donated to a charity of our discretion.

❤️   If we have the items in stock we will process your order if not we will refund you the money.

❤️   Orders can take up to 7 business days to be shipped to the store.

❤️   We currently ship to our Williamsburg, Boro park, Monsey, Monroe, and Lakewood stores.

 

Returns on Store-pickup Orders

❤️   Returns must be received back within 7 days from day of the email confirmation. After 7 days it will not be eligible for refund and will be donated to a charity of our discretion.

❤️   Items ordered from our website can only be returned by mail.  

❤️   The customer is responsible to pay for return shipping.

❤️   Exchanges can be made in the store for same season items only. Returns in store will not be accepted.

❤️   To return an item, please click  here  and follow the instructions provided. Or you can visit our Returns Page on our website. Otherwise your order will not be eligible for a refund.

❤️   Returned items must be unworn, unwashed, and have all tags attached.

❤️   There is no returns on items in damaged or used condition.

❤️   Sale items are FINAL SALE - no refunds or exchanges. 

❤️   Returns or exchanges can be made with receipt only. 

❤️   A refund will be issued 7 days that we have received your returned items.

❤️   Your refund will be credited to the original form of payment used for the original transaction. Refund may take up to 10 business day for your bank to complete.

❤️ Any item/s returned to us that do not meet all terms stated above will not be refunded and will be donated to a charity of our discretion. 

If you have any question, please contact orders@lulukidsclothing.com

Or by text messege on 12027095858