Shipping & Returns - Policy & Instructions

last updated 08/29/19

Shipped Orders

❤️    You will receive an email confirmation once your order has been successfully placed. It will include your order number and shipping method.

❤️   Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

❤️   If we have the items in stock we will process your order, if not we will refund you the money.

❤️   Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information, if applicable. 

❤️   We currently ship from our warehouse in New York. We offer shipping in the U.S. 

❤️   We offer free shipping on orders over $150 USD. For all other orders, the shipping cost is $8.99 USD.

❤️   Standard Shipping is 3 to 5 Business days. Please note that order processing may take up to 2 business days after the order is placed. 

❤️   We are not responsible for any lost or stolen items after the carrier confirmed the delivery. 

 

Returns on Shipped Orders

❤️   Returns must be received back within 7 days from delivery date as defined by the date that the carrier delivers the merchandise. After 7 days it will not be eligible for refund. 

❤️   Items ordered from our website can only be returned by mail.  

❤️   The customer is responsible to pay for return shipping.

❤️   Exchanges can be made in the store. Returns in store will not be accepted.

❤️   To return an item, please click here and follow the instructions provided. Or you can visit our Returns Page on our website, otherwise it will be not eligible for a refund.

❤️   If merchandise qualified for free shipping and after return the total is below $150, $8.99 shipping fee will be deducted from refund. 

❤️   Returned items must be unworn, unwashed, and have all tags attached.

❤️   There is no returns on items in damaged or used condition.

❤️   Sale items are FINAL SALE - no refunds or exchanges. 

❤️   Returns or exchanges can be made with receipt only. 

❤️   A refund will be issued within 7 days that we have received your returned items.

❤️   Your refund will be credited to the original form of payment used for the original transaction. Refund may take up to 10 business day for your bank to complete,

 

 

Store-pickup Orders

❤️   You will get an email letting you know that your order is ready for pickup.

❤️   Orders must be picked up within 7 day of the email confirmation.

❤️   Any order not picked up after 2 weeks will be donated to a charity of our discretion.

❤️   If we have the items in stock we will process your order if not we will refund you the money.

❤️   Orders can take up to 7 business days to be shipped to the store.

❤️   We currently ship to our Williamsburg, Boro park, Monsey, and Monroe, stores.

 

Returns on Store-pickup Orders

❤️   Returns must be received back within 7 days from day of the email confirmation. After 7 days it will not be eligible for refund. 

❤️   Items ordered from our website can only be returned by mail.  

❤️   The customer is responsible to pay for return shipping.

❤️   Exchanges can be made in the store. Returns in store will not be accepted.

❤️   To return an item, please click here and follow the instructions provided. Or you can visit our Returns Page on our website otherwise it will be not eligible for a refund.

❤️   Returned items must be unworn, unwashed, and have all tags attached.

❤️   There is no returns on items in damaged or used condition.

❤️   Sale items are FINAL SALE - no refunds or exchanges. 

❤️   Returns or exchanges can be made with receipt only. 

❤️   A refund will be issued 7 days that we have received your returned items.

❤️   Your refund will be credited to the original form of payment used for the original transaction. Refund may take up to 10 business day for your bank to complete,

 

If you have any question, please contact orders@lulukidsclothing.com

Or by text messege on 12027095858